Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Loughborough | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss Loughborough is a GPhC registered online pharmacy weight loss clinic serving patients in Loughborough and the surrounding UK. As a data controller, we are responsible for the personal information you provide to us when using our services.

2. Data We Collect

We may collect and process the following categories of personal data:

Identity Data: Full name, date of birth, and gender
Contact Data: Email address, phone number, and delivery address
Health Data: Medical history, current medications, weight, BMI, and other clinical information necessary to provide safe pharmacy services
Payment Data: Transaction records processed securely through our payment provider
Technical Data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments and provide clinical consultations
To process and dispense prescriptions, with delivery completed within 1 working day of pharmacist approval
To communicate with you regarding your orders, treatment, and any follow-up care
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To maintain accurate patient records as required by pharmacy law
To improve our services and ensure the safety and effectiveness of our clinical processes

We process your data on the basis of contractual necessity, legal obligation, and, for health data, the provision of healthcare services by a regulated professional.

4. Cookies

Our website uses cookies to enhance your browsing experience and to analyse site traffic. Cookies are small text files stored on your device. We use:

Essential Cookies: Required for the website to function correctly
Analytical Cookies: Used to understand how visitors use our site, helping us improve functionality
Preference Cookies: Used to remember your settings and choices

You can control and manage cookies through your browser settings at any time. Disabling certain cookies may affect your experience on our website.

5. Third-Party Sharing

We do not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

Clinical Partners: With prescribing clinicians or medical professionals involved in your care
Delivery Providers: With trusted courier services solely to fulfil your medication delivery
Payment Processors: With secure, PCI-compliant payment providers to handle transactions
Regulatory Authorities: With the GPhC, NHS, or other regulatory bodies where we are legally required to do so

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and GPhC guidance, or longer where required by law. Once no longer needed, your data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our systems are regularly reviewed to ensure ongoing security and compliance.

8. Your Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information. You also have the right to restrict or object to certain processing and to request data portability where applicable. To exercise any of these rights, please contact us directly using the details below and we will respond promptly.

9. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your data, please contact us:

Pharmacy Weight Loss Loughborough
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.